We cannot say enough positive things about Amber! She came to our rescue for a week as a fill-in when our twins were 8 weeks old, and she had to face two sick babies that had gone off schedule due to their illness and a poor fill-in prior to her arrival. This did not intimidate her! She was eager to get us back on track, and she did that and more. Because of her outstanding work, we invited her back for two weeks when the twins were three months to help us make the transition to being on our own. It was the best decision we could have made. First, she pointed out that my daughter’s fussiness, especially around feedings, was likely due to “silent” acid reflux. We were skeptical at first, but she was correct! Once we put our daughter on Zantac, she became a different baby! She was less fussy, smiling and coo-ing more, feeding and sleeping significantly better. Once our daughter was feeling better, we tackled sleep training. She is well learned in sleep biology and training, and with that and her incredible patience, she was able to get the babies on a day and night schedule that improved naps, made bedtime easy and enjoyable, and made night wakings minimal (from 3-4 to only one in less than a week!!). She was very supportive to me, both during her stay and after she left, to help me keep the babies on track. She wrote everything down, which has been incredibly helpful to as a reference, and she’s been available by phone as well. If we could have had her stay longer, we would have! Amber has a certain professional grace to her that made working with her a true pleasure. She came a stranger and left as family. She is a kind, loving, smart and confident NCS and anyone who has the opportunity to work with her will be so glad they did!
Tina
Long Island, New York